Maven AGI | Trust Center
Trust at Maven
This Trust Center provides you with resources demonstrating Maven AGI's continuous commitment to protecting customer data, ensuring responsible AI practices, and maintaining the highest standards of security, privacy, and compliance. We regularly monitor and assess our program to ensure it meets or exceeds industry standards and regulatory requirements. Maven holds the following active certifications: ISO 27001 (Information Security Management), ISO 42001 (AI Management Systems), ISO 27701 (Privacy Information Management), ISO 27017 (Cloud Security), ISO 27018 (Protection of PII in Public Clouds), and PCI-DSS Level 1. Maven also maintains SOC 2 Type II and HIPAA/HITECH independent assessment reports.
Resources

Resources

ISO/IEC 42001:2023

AI Management Systems Independent certification of Maven's AI Management System, validating governance controls for responsible AI development and deployment, including AI risk assessment, bias monitoring, transparency, human oversight, and continuous improvement of AI systems.

ISO/IEC 27701:2019

Privacy Information Management Independent certification extending Maven's ISMS to include a Privacy Information Management System (PIMS), validating controls for the processing and protection of personally identifiable information (PII) in alignment with GDPR, CCPA, and other global privacy regulations.

PCI-DSS 4.0 – Attestation of Compliance (AOC)

This PCI-DSS 4.0 AOC certifies our compliance with Level 1 requirements. Valid through May 23, 2026.

ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019

ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019 – Information Security, Cloud Security, and Cloud Privacy Independent certification of Maven's integrated Information Security Management System (ISMS) covering information security management (27001), cloud-specific security controls including shared responsibility, tenant isolation, and cloud service administration (27017), and protection of personally identifiable information in public cloud environments including consent management, data minimization, and transparency (27018).

HIPAA + HITECH + SOC2 Type II (2025)

Final Report includes an Attestation of SOC 2 Type II, HIPAA, and HITECH Assessments, validating compliance with SOC 2 security, availability, and confidentiality criteria, as well as HIPAA Security and Privacy Rule requirements and the HITECH Act’s enhanced privacy and security provisions.

Penetration Test Summary (2025)

External Penetration Test: Independent security assessment aligned with the highest industry standards, including PCI-DSS ROC 4.0, to identify vulnerabilities and validate system controls.

Technical and Organizational Measures

Summary of security, privacy, and operational controls implemented to protect data and ensure regulatory compliance.

Data Processing Addendum

Contractual terms defining data privacy, security, and processing obligations in accordance with applicable laws and customer requirements.

SOC 2 Type II (2024)

Independent assessment report on the design and operating effectiveness of security, availability, and confidentiality controls.

Non Disclosure Agreement (NDA)

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Monitoring

Continuously monitored by Secureframe
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Monitoring

Change Management

Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Software Change Testing
Software changes are tested prior to being deployed into production.

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.

Organizational Management

Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability Scanning
Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis.

Incident Response

Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.